Questions
Hello, you can check your repayment amount and repayment time through the APP order details page, if you have any questions, you can also contact our customer service and consult.
Hello, you can make a repayment through the APP or Paybill, if you have any questions you can consult human customer service.
Hello, if you need to extend the repayment time, you can operate through the "Extension" field on the APP order details page, and you can extend the time by paying part of the amount
Hello, to settle the order, you can operate through the APP order page, or you can also make a repayment through paybill, and it will be settled automatically after reaching the account
Hello, if the repaid order is not settled, please check whether there is wrong order repayment or not received through the APP situation. If so, please contact customer service in time
Hello, if the bill is still wrong or has not arrived, please provide your repayment proof and contact customer service to register for you, we will adjust for you
Hello, don't worry, if there is overpayment, we will return the overpayment to you, please contact our customer service to process a refund.
Hello, you can check the order status through the APP order page, if the release is successful, your amount has been in the payment, please wait patiently, if timeout is not received, please contact our human customer service
Hello, if the release fails please contact customer service, please make sure that your collection account has been registered with mpesa, otherwise you will not be able to receive the amount.
Hello, because of the problem of the receiving account, our company has failed to send loans many times, so this order is automatically canceled
Hello, cancel the order, please return within 2 hours of receiving the money, the system will automatically cancel for you, if the system does not automatically process, please contact our customer service staff to cancel for you
Hello, please contact online customer service or call the customer service hotline to obtain the release transaction code
Hello, if you encounter any problems in the application process, please contact our customer service in time
If you can't receive the verification code or the code is wrong, please contact customer service to get it!
Hello, if there is an error in the app, please take a screenshot and consult customer service in time
Hello, the approval result will be comprehensively evaluated according to your information, I'm sorry that you didn't pass this time, you can try other merchants or apply three days later, thank you for your feedback!
Hello, the loan progress will be updated in time on the APP, you can check the loan progress in time through the APP order details page.